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Terms and conditions

By ordering any of our products, you agree to be bound by these terms and conditions set forth below as well as accept our privacy policy.

CUSTOMER’S RESPONSIBILITY

Customer shall ensure that the name, address and telephone number of the recipient are entered correctly and complete when placing orders with us. If your package is going to a workplace, please include the company name so that it arrives promptly. All products will be sent via local courier determined by Happy Play Box. Couriers can only be delivered to a non-PO Box address within Singapore. All couriers require signature receipts upon delivery. Please ensure that the courier address provided will have someone available throughout the day.  Delivery at specific hours is chargeable at additional fees and will be quoted upon request. If no one is available to sign for the parcel, you may be advised to do self collection and we will refund you the paid delivery, if any, but this is provided we have not made any delivery attempt.

We will not be responsible or liable for any non-delivery or refund due to incorrect mailing details provided. Re-delivery and repacking are chargeable at additional fees and will be quoted upon request.

PAYMENT

We prefer payment via PayNow and bank transfer to save on PayPal fees. However, customer must make payment and notify us at hello@happyplaybox.com within 12 hours from order submission, otherwise the order will be considered void. Please use your Order ID as the payment reference and email us upon payment. Your order will not be delivered until the funds have cleared in our account.

For direct payment transfers, please find below the details:

  • PayNow to 91912374

  • Bank transfer to UOB Current Acc 4503195369

We also accept credit card payments via PayPal’s secure transaction platform should you wish to do so.

PRICING

All pricing at Happy Play Box is in Singapore Dollar (SGD) and exclude delivery costs. Free delivery is available for purchases above SGD 35 in a single order. We reserve the right to edit price information, product descriptions and other information without obligation to issue any notice of change, at any time and at our own discretion.

ADULT SUPERVISION IS NEEDED

Please note that our themed kits and toy products may contain small parts that pose as choking hazards for kids below 3 years or any child who has a tendency to put inedible objects into their mouth. Adult supervision is needed when undertaking all activities. Happy Play Box will not be liable for any direct, indirect, special, incidental or consequential injury, loss or damage whatsoever arising from the use of our kits.

USE OF THEMED KITS

Each themed kit contains a complimentary set of educational printables in digital format. Our printables are thoughtfully designed to help reinforce early learning concepts and support learning through play.

As each child develops differently at his or her own pace, parents are to exercise their discretion when undertaking the activities. You are encouraged to break down each activity into smaller activities or phases to suit your child’s pace and attention span. During pretend play, there is no right or wrong way in how a child should play. Let your child get creative and add his or her own twist. We strongly encourage a child-led play experience. Follow your child’s lead unless safety becomes an issue.

LEAD TIME FOR ORDER PROCESSING AND DELIVERY

Customer will receive an automated order confirmation email upon placing order via our website. Please check your spam email folder if you do not find the email in your inbox. In the unlikely event that you do not receive the order confirmation email, please email us at hello@happyplaybox.com to verify your order.

All orders will be processed and packed within 2 working days once payment is received. Courier will then pick up the goods after items are ready and complete delivery within the following 3 working days. It might take longer if an address is categorised as out of delivery area by the courier provider, which may take 3 to 5 working days. Please also expect longer lead times and delayed delivery during peak seasons such as festive periods.

Deliveries are not available on weekends, public holidays and store closure days.

DELIVERY FEES

Simply add your items to cart and the delivery fees will be shown before you check out.

PRODUCT PACKAGING

Only the themed kits come in Happy Play Box’s packaging box. All books and other products are packed inside polymailer bags with bubble wrap protection for delivery. Should you require gift wrapping service, we charge a fee of SGD2.00 per wrapper used. Please email us at hello@happyplaybox.com to advise us on the exact requirements and we will quote accordingly.

PRIVACY POLICY

Your personal data will be used to process your order, to manage access to your account, support your experience throughout this website, and for other purposes described in our privacy policy.

RETURN POLICY

We hope you like our products, but if you are not satisfied with your purchase, we offer free and easy returns within 7 days after delivery of goods.

Make sure your item is returnable with the following checklist:

  • Within 7 days of receipt

  • Online invoice available

  • Original packaging

  • Items in the box are in original condition, with original packaging intact

To return, please notify us at hello@happyplaybox.com before sending back. We reserve the rights to decline any return deemed unwarranted. Kindly note that goods mailed to us are at your own expense and risk, therefore we would recommend using a registered or trackable courier service. We reserve the rights to withhold any refunds if your original item has not reached us.